Privacy Policy

Last updated: July 27, 2026

This Privacy Policy describes how KAVO Moto (“KAVOMoto,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, communicate with us, or make a purchase through KAVOmall.online or any related website, application, or service that links to this Privacy Policy, collectively referred to as the “Site” or the “Services.”

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an individual or household.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing certain Personal Information.

1. Personal Information We Collect

The Personal Information we collect depends on how you interact with the Services.

Device and Usage Information

We may automatically collect information about your device and how you interact with the Site, including:

• Browser type and version

• Device type and operating system

• Internet Protocol address

• Approximate location derived from your IP address

• Time zone and language settings

• Cookie identifiers and similar technologies

• Pages, products, and content you view

• Search terms

• Referring and exit pages

• Links or advertisements you click

• Date and time of access

• Shopping activity and interactions with the Site

We collect this information to operate the Site, display content correctly, maintain security, prevent fraud, understand Site performance, measure advertising effectiveness, and improve our products and Services.

This information may be collected through cookies, pixels, software development kits, server logs, tags, web beacons, and similar technologies.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Products purchased or considered

• Order value and transaction history

• Discount or promotional code information

• Payment method and payment status

• Shipping and delivery information

• Fraud-prevention and risk-screening information

Payment card information is generally processed directly by Shopify Payments, another payment processor, or the applicable financial institution. KAVO Moto may receive limited payment information, such as the payment method, transaction status, card brand, and the last four digits of a payment card, but we do not generally store complete payment card numbers.

We use order and transaction information to process payments, confirm orders, arrange delivery, provide invoices and order confirmations, manage returns or refunds, detect potential fraud, provide customer support, and comply with legal and accounting obligations.

Account Information

If you create a customer account, we may collect:

• Name

• Email address

• Telephone number

• Account login credentials

• Saved addresses

• Order history

• Account preferences

We use this information to create and maintain your account, provide faster checkout, manage your orders, and personalize your experience.

Customer Support and Communications

When you contact us, submit a form, communicate with customer service, request warranty assistance, or otherwise interact with us, we may collect:

• Your contact information

• Order number

• Product model or serial information

• Photographs or videos you provide

• Details of your question, complaint, return, warranty request, or support issue

• Records of communications with us

We use this information to respond to requests, provide technical or customer support, process warranty claims, resolve disputes, and improve our products and Services.

Marketing Information

When you subscribe to marketing communications, participate in a promotion, or interact with our advertisements, we may collect:

• Email address

• Telephone number

• Marketing preferences

• Advertisement interactions

• Campaign attribution information

• Product interests

• Communication engagement information

We use this information to send marketing communications, measure campaign performance, personalize advertising, and understand customer interests.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email. You may opt out of marketing text messages by following the instructions included in the message.

Information You Make Public

If you submit a product review, photograph, video, testimonial, comment, or other content for publication, the information you choose to provide may be displayed publicly on the Site or through our marketing channels.

Please do not include information in publicly submitted content that you do not want others to see.

2. Sources of Personal Information

We may collect Personal Information from:

• You directly

• Your device or browser

• Shopify and Shopify-related services

• Payment processors

• Shipping and logistics providers

• Advertising and analytics partners

• Social media platforms

• Fraud-prevention and identity-verification providers

• Customer service and communication providers

• Publicly available sources

• Business partners and service providers

3. How We Use Personal Information

We may use Personal Information for the following purposes:

Providing Products and Services

We use Personal Information to:

• Operate the Site

• Display and sell products

• Process transactions

• Fulfill and ship orders

• Provide order and delivery updates

• Process returns, refunds, exchanges, and cancellations

• Provide warranty and customer support

• Maintain customer accounts

• Communicate with customers

Security and Fraud Prevention

We may use Personal Information to:

• Authenticate users

• Detect, investigate, and prevent fraud

• Protect our customers, systems, products, and business

• Prevent unauthorized transactions

• Enforce our terms and policies

• Identify security incidents or harmful activity

Analytics and Service Improvement

We may use Personal Information to:

• Understand how customers use the Site

• Analyze traffic and purchasing patterns

• Test and improve Site functionality

• Improve products and customer service

• Measure advertising and marketing performance

• Develop business insights and forecasts

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use Personal Information to:

• Send promotional emails or messages

• Recommend products

• Show advertisements on third-party platforms

• Create or measure advertising audiences

• Measure conversions and campaign performance

• Limit repetitive or irrelevant advertising

Legal and Business Purposes

We may use Personal Information to:

• Comply with laws, regulations, court orders, and lawful requests

• Maintain tax, accounting, transaction, and compliance records

• Establish, exercise, or defend legal claims

• Enforce agreements

• Protect our legal rights

• Support a merger, acquisition, financing, restructuring, sale, or transfer of business assets

4. How We Disclose Personal Information

We may disclose Personal Information to the following categories of recipients.

Shopify

Our online store is hosted and powered by Shopify. Shopify processes Personal Information to provide ecommerce, checkout, security, payment, analytics, and related services.

Shopify may process information in accordance with its own consumer privacy policy and applicable contractual obligations.

Payment Processors

We disclose transaction information to payment processors, banks, card networks, digital wallet providers, and financial institutions as necessary to authorize and process payments, refunds, chargebacks, and fraud checks.

Shipping and Logistics Providers

We may disclose your name, shipping address, telephone number, email address, order details, and other necessary delivery information to shipping and logistics providers, including FedEx, to arrange delivery, provide tracking, manage delivery issues, and process returns.

Service Providers

We may disclose Personal Information to companies that perform services on our behalf, including:

• Website hosting and maintenance

• Customer service

• Email and SMS communications

• Product review management

• Data storage

• Analytics

• Fraud prevention

• Information security

• Warranty administration

• Returns processing

• Accounting, legal, and professional services

These service providers are permitted to process Personal Information only as necessary to provide their services to us or as otherwise permitted by law.

Advertising and Analytics Partners

We may disclose or make available certain Device and Usage Information, shopping activity, advertising identifiers, hashed contact information, and conversion information to advertising and analytics partners.

These partners may include:

• Google

• Meta, including Facebook and Instagram

• Microsoft Advertising

• TikTok

• Snapchat

• Other advertising or analytics platforms whose technologies are enabled on the Site

These partners may use cookies, pixels, tags, APIs, or similar technologies to measure advertising performance, attribute purchases, create advertising audiences, personalize advertisements, and provide analytics.

Depending on applicable privacy law, some of these activities may be considered “selling,” “sharing,” or processing Personal Information for targeted or cross-context behavioral advertising, even when no money is exchanged.

Legal and Regulatory Disclosures

We may disclose Personal Information when we believe disclosure is reasonably necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, search warrant, or other lawful request

• Cooperate with regulators or law enforcement

• Protect the rights, property, or safety of KAVO Moto, our customers, or others

• Detect or prevent fraud, security incidents, or illegal activity

• Enforce our agreements and policies

Business Transfers

Personal Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

5. Behavioral and Targeted Advertising

We may use Personal Information to provide advertisements or marketing communications that we believe may be relevant to you.

For example, we may use analytics and advertising services to:

• Understand how visitors use the Site

• Measure whether an advertisement led to a Site visit or purchase

• Display KAVO Moto advertisements on other websites or platforms

• Build audiences based on Site activity

• Reach people who may have interests similar to those of our customers

• Exclude existing customers from certain campaigns

You may manage advertising preferences directly through the applicable advertising platform, your browser settings, our cookie preference tool, or the Your Privacy Choices or Do Not Sell or Share My Personal Information link on the Site, where available.

Opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. It generally means that advertisements may be less personalized.

6. Selling and Sharing Personal Information

KAVO Moto does not sell Personal Information to third parties in exchange for money.

However, our use of advertising and analytics technologies may constitute the “sale” or “sharing” of Personal Information, or targeted advertising, under certain U.S. state privacy laws.

Where required, you may opt out by:

• Selecting the Your Privacy Choices or Do Not Sell or Share My Personal Information link on the Site

• Adjusting the Site’s cookie or privacy settings

• Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control

• Contacting us using the information provided below

We do not knowingly sell or share the Personal Information of individuals under 16 years of age.

7. Cookies and Similar Technologies

Cookies are small data files stored on your browser or device when you visit a website.

We and our service providers may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for the Site to function. They support features such as:

• Shopping carts

• Checkout

• Customer login

• Security

• Fraud prevention

• Network management

• Privacy preference storage

These cookies generally cannot be disabled through our cookie preference tool.

Functional Cookies

These cookies allow the Site to remember choices such as language, region, account preferences, and previously viewed products.

Analytics and Performance Cookies

These cookies help us understand traffic, Site usage, errors, customer journeys, and performance so that we can improve the Site.

Advertising Cookies

These cookies and similar technologies may be used to measure advertising, attribute transactions, build audiences, limit repeated advertisements, and personalize marketing on third-party platforms.

Where required by law, non-essential cookies will not be placed until you provide consent.

Managing Cookies

You may manage cookies through:

• The Site’s cookie preference tool

• Your browser settings

• Your device settings

• Applicable advertising-platform controls

Blocking or deleting cookies may affect Site functionality, saved preferences, checkout features, analytics, or personalization.

The duration of a cookie depends on whether it is a session cookie or a persistent cookie. Session cookies generally expire when you close your browser. Persistent cookies remain until they expire or are deleted.

8. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide Services

• Maintain customer and transaction records

• Provide warranty or customer support

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet tax, accounting, regulatory, and legal requirements

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, security considerations, and business needs.

When Personal Information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service, transmission method, or data-storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

10. Children’s Privacy

The Site and Services are not directed to children under 13 years of age.

We do not knowingly collect Personal Information directly from children under 13 without legally required parental consent. If you are a parent or legal guardian and believe that a child has provided Personal Information to us, please contact us so that we can investigate and, where required, delete the information.

Although KAVO Moto products may be purchased by adults for use by younger riders, purchases must be completed by an adult who is legally capable of entering into a transaction.

11. International Data Transfers

KAVO Moto, Shopify, and our service providers may process and store Personal Information in countries other than the country where you live, including the United States and Canada.

Those countries may have data-protection laws that differ from the laws in your jurisdiction.

Where required, we use legally recognized safeguards for international transfers, which may include contractual protections, adequacy decisions, consent, or other approved transfer mechanisms.

12. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• The right to know whether we process your Personal Information

• The right to access Personal Information we maintain about you

• The right to request correction of inaccurate Personal Information

• The right to request deletion of Personal Information

• The right to receive a portable copy of certain Personal Information

• The right to opt out of the sale or sharing of Personal Information

• The right to opt out of targeted advertising

• The right to limit certain uses of sensitive Personal Information

• The right to withdraw consent where processing is based on consent

• The right to object to or restrict certain processing

• The right not to receive discriminatory treatment for exercising privacy rights

• The right to appeal a denied privacy request, where applicable

These rights are subject to applicable exceptions. For example, we may need to retain certain information to complete a transaction, comply with law, maintain security, prevent fraud, or establish or defend legal claims.

To submit a privacy request, contact us at:

Email: csr@kavomoto.com

Request subject: Privacy Request

Please describe the right you want to exercise and provide sufficient information for us to locate the relevant records.

We may need to verify your identity before completing certain requests. We will use information provided for verification only to process and respond to the request.

You may use an authorized agent to submit a request where permitted by law. We may require evidence that the agent is authorized to act on your behalf.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where these laws apply, you may have the right to request access, correction, deletion, or portability of Personal Information and to opt out of targeted advertising, the sale of Personal Information, or certain forms of automated profiling.

We will not discriminate against you for exercising an applicable privacy right.

Where legally required, you may appeal our decision regarding a privacy request by replying to our response and stating that you wish to appeal.

14. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to KAVO Moto.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of Personal Information:

• Identifiers, such as name, email address, telephone number, IP address, account name, and shipping address

• Customer-record information, such as billing details and purchase records

• Commercial information, such as products purchased, viewed, or considered

• Internet or electronic-network activity, such as browsing and Site interaction data

• Approximate geolocation information derived from an IP address

• Audio, visual, or similar information that you submit to customer support or in a review

• Inferences regarding product interests or advertising preferences

• Sensitive Personal Information, such as account credentials and payment-related information

We collect these categories from the sources and for the purposes described in this Privacy Policy.

Disclosure for Business Purposes

During the preceding 12 months, we may have disclosed the categories described above to service providers, contractors, payment processors, shipping providers, fraud-prevention services, advertising partners, analytics providers, and professional advisers for business purposes.

Sale or Sharing

We do not sell Personal Information for monetary payment.

Our disclosure of identifiers, device information, commercial information, and Internet activity to advertising partners may be considered “selling” or “sharing” under California law when used for cross-context behavioral advertising.

California residents may opt out through the Your Privacy Choices or Do Not Sell or Share My Personal Information link on the Site or by using a recognized opt-out preference signal.

Sensitive Personal Information

We use sensitive Personal Information only for purposes permitted by applicable law, such as processing payments, securing accounts, preventing fraud, providing requested Services, and complying with legal obligations.

We do not use sensitive Personal Information to infer characteristics about consumers.

California Consumer Rights

Subject to applicable law, California residents may have the right to:

• Know the categories and specific pieces of Personal Information collected

• Know the categories of sources, purposes, and third parties involved

• Request deletion

• Request correction

• Opt out of sale or sharing

• Limit certain uses and disclosures of sensitive Personal Information

• Receive equal service and pricing when exercising privacy rights

California residents may submit requests using the methods described in the “Your Privacy Rights and Choices” section.

15. EEA, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process Personal Information under one or more of the following legal bases:

• Performance of a contract, such as processing and fulfilling an order

• Compliance with legal obligations

• Our legitimate interests, including operating the Site, preventing fraud, improving Services, and conducting appropriate marketing

• Your consent, where required

You may have the right to access, correct, erase, restrict, object to processing, withdraw consent, and request data portability.

You may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence.

Withdrawing consent does not affect the lawfulness of processing conducted before the withdrawal.

16. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted technical standard for responding to all Do Not Track signals, the Site may not respond to those signals in every jurisdiction.

Where required by applicable law, we recognize and process valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of Personal Information or targeted advertising for the browser or device sending the signal.

17. Third-Party Websites and Services

The Site may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy, security, content, or practices of third parties. We encourage you to review the privacy policies of any third-party service before providing Personal Information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, products, service providers, or legal obligations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page. Where required by law, we will provide additional notice or obtain consent.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact us at:

KAVO Moto
Email: csr@kavomoto.com
Website: KAVOmall.online

If you are not satisfied with our response and applicable law gives you the right to complain to a regulatory authority, you may contact the appropriate privacy or data-protection authority in your jurisdiction.