TL;DR: Returns at a Glance

• All other products: return within 60 days of delivery.
• Free return label: KAVO provides a prepaid return shipping label for approved returns.
• Start with us: contact KAVO Support before shipping anything back.

We want you to feel confident choosing KAVO. If your purchase is not the right fit, our support team will help you review the return and provide the correct next steps.

Return Windows

All other KAVO products have a 60-day return window. The return window begins on the date your order is delivered.

How to Start a Return

1. Contact KAVO Support at service@KAVOmoto.com with your order number and the reason for your return.
2. Send clear photos or video if the item is damaged, defective, or different from what you ordered.
3. Wait for return approval and packing instructions.
4. Use the free prepaid return label supplied by KAVO for the approved return.

Please do not ship a return without contacting us first. This lets us route it correctly and helps your refund move faster.

Return Condition

To keep the process smooth, return the product with its original components, accessories, manuals, and packaging whenever possible. Items should be clean and securely packed. Normal inspection is welcome; damage caused by misuse, unauthorized modification, missing parts, or inadequate return packaging may affect refund eligibility or amount.

Damaged, Defective, or Incorrect Orders

Contact us as soon as possible if your order arrives damaged, defective, or incorrect. Our team will review the evidence and arrange the appropriate solution, which may include troubleshooting, replacement parts, exchange, or return.

Refunds

After the approved return is delivered and inspected, we will confirm the refund by email. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.

Original outbound shipping charges are not refundable unless the return is caused by an KAVO error, a confirmed defect, or applicable law requires otherwise.

Exchanges and Order Changes

For the fastest exchange, contact support before returning the original item. If an order has not entered fulfillment, we will make every reasonable effort to help with a cancellation or change. Orders already in transit must follow the return process above.

Contact KAVO Support

Email service@KAVOmoto.com and include your order number. Our team will guide you through the next step.